![]() The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. ![]() To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. If your device has a mount, remove it before connecting the USB cable.Ĭonnect your navigation device to a different USB port on your computer. Make sure the cable is connected directly to your device, and not to the mount. Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. ![]() Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected: To troubleshoot your device's connection, follow these steps in order: If possible use a wired connection instead of connecting to a Wi-Fi® network, or try through another, faster network.Īlso, it's important to make sure you turn off any power saving settings on your computer, as these can interrupt the map installation.If your navigation device is not recognised by your computer or is shown as "Not connected" in MyDrive Connect, the issue might lay with the connection, the computer or with the device itself. Still not working? Errors during map installations are usually caused by an unstable internet connection. Once the installation is complete, the map should load normally the next time your device starts up. Now, reconnect your device to your computer and restart MyDrive Connect by right-clicking the MyDrive Connect icon again, and then clickįinally, click the map you want to have on your device and select If your device stops at a black screen with white text, just turn it off and on again and it will start normally.Ĭlick here to see how to soft reset your deviceĥ. Keep the button pressed until you hear the drum-sound, then let go. Disconnect your device from your computer, and do a soft reset by pressing and holding the power button. Once the process is complete (or if the map was not listed as "Corrupted") click the cogwheel icon in the top right of the window to open the Settings. Here, click the image of them map and then clickģ. ![]() In most cases you can solve this in two steps: Removing the old map files, and then re-downloading the map. If this happens, your device will show the message When a map installation gets interrupted or something goes wrong when the files are being transferred to your navigation device, the map files might be damaged and not readable.
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